Showing posts with label Service. Show all posts
Showing posts with label Service. Show all posts

Monday, May 25, 2009

Memorial Day 2009

I made this in honor of the people who have served their country at all levels. Thank you for your service and your sacrifices. May God continue to bless America and may the people of America never forget how we are able to be free. Freedom isn't free because someone paid the price for us to be free.

Take the time today to thank them and say a prayer for the ones who are still doing it.

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Here is a video that I found that was made to honor those who serve as well.

Tuesday, July 08, 2008

Marriott discounts in Europe this weekend- eBreaks

eBreaks®! Save at least 20% this weekend.
Thursday 7/10 through Sunday 7/13

Belgium - Brussels
$103-$126
Italy - Venice
$148
Germany - Frankfurt
$119
Germany - Heidelberg
$94-$118
United Kingdom - Central England - Huntingdon
$84-$98
United Kingdom - Central England - Peterborough
$71-$91

Rates are per night. Thursday requires a Friday night stay. Sunday requires a Saturday night stay.

Please note that some hotels only offer eBreaks rates Friday - Sunday. View Terms & Conditions >>

Each week Marriott eBreaks® offers exclusive last-minute weekend rates for Marriott® hotels in the U.S., Canada, the Caribbean and Latin America. You'll find rates at least 20% off for this weekend (Thursday-Sunday). See more eBreaks worldwide >>

When booking online, be sure to include MEB in the corporate/promotional box. To reserve by phone, call 1-800-752-7571 and ask for Marriott eBreaks. Or, call one of their worldwide reservation centers >>

Marriott eBreaks rates are exclusive to members of the eBreaks program. Therefore, they do not qualify for Marriott's Look No Further® Best Rate Guarantee.

Monday, November 26, 2007

Bill Marriott Talks About Tipping



This is from an old story, back in the '30s, in the days when an ice cream sundae cost much less.

A 10 year-old boy entered a hotel coffee shop and sat at a table. A waitress put a glass of water in front of him.

"How much is an ice cream sundae?" the little boy asked.

"Fifty cents," replied the waitress.

The little boy pulled his hand out of his pocket and studied the coins he had. "Well, how much is a plain dish of ice cream?" he inquired.

By now, more people were waiting for a table and the waitress was growing very impatient.

"Thirty-five cents," she brusquely replied.

The little boy again counted his coins. "I'll have the plain ice cream," he said.

The waitress brought the ice cream, put the bill on the table and walked away. The boy finished the ice cream, paid the cashier and left. When the waitress came back, she began to cry. As she wiped down the table, there placed neatly beside the empty dish were two nickels and five pennies. You see, he couldn't have the sundae because he had to have enough money to leave her a tip.

Read the entire story and visit Bill Marriott's blog.

Monday, November 12, 2007

Thank You to our Veterans


World War II Memorial


Korean War Veterans Memorial


Vietnam Veterans Memorial

For all the veterans throughout history have done to keep us safe and free, I can never say it often enough or as well as I would like to but thank you so much for you service.
~C.S. Webbspun

Tuesday, November 06, 2007

Hotel Indigo is Open in Nashville



Situated just one mile from downtown Nashville, the 139-room conversion property is the first Hotel Indigo to open in Tennessee.

The 11-story Hotel Indigo West End is conveniently located just blocks from popular Music Row, Vanderbilt University, the Country Music Hall of Fame and the Tennessee State Capital. Other nearby attractions include the Grand Ole Opry, Belle Meade Plantation and Nashville Super Speedway. “Nashville is a creative and welcoming city, with a history rich in the performing arts, from world-famous country music to jazz, blues and rock,” said Jim Anhut, senior vice president, brand management, Hotel Indigo. “We’re excited to be bringing this hotel to a city just as unique as the Hotel Indigo brand."

The hotel features seven suites, the largest of which is a nearly 3,000 sq.-ft. Skyline Suite overlooking Music Row, the West End neighborhood and the skyline of downtown Nashville. The Skyline Suite boasts two balconies, fully equipped chef’s kitchen, separate living room and dining room, two bedrooms and two-and-a-half bathrooms. All suites offer separate sitting and sleeping areas, some include balconies, as well as upgraded amenities, use of the concierge lounge, and a minimum of 750 sq.-ft of space.

Visit Hotel Interactive to read the entire article.

Thursday, October 25, 2007

A Night in the Hermitage Hotel by Deep Fried Kudzu



Room:
The room was a nice size; it featured an armoire for the television and minibar, a desk with internet access, a sitting area, and a very nice bathroom with double sinks, a glass-enclosed shower, nice-size bathtub, and the commode area was enclosed. The bath products - soaps, shampoo, conditioner, lotion, and gel - were from Molton Brown (we liked the Molton Brown shampoo so much that we bought a bottle of it from the shop downstairs). The room's overall decor was very nice, and very comfortable. Robes were provided. Our room rate included the cost of breakfast the next morning. It was a **great** value. The Hermitage is Tennessee's only AAA 5* hotel recipient.

Service:
The service was Fantastic. The bellman, Frederick, took us on a little tour, and made it a point to let us know what he suggested to have for supper, what the hours were of the little shop (but also said that since we were guests of the hotel that no matter what time it was, we could have anything we wanted - uh, you don't hear that very much), and that we would be 100% taken care of the whole time we were at the property. Turn-down service included cookies, ice, slippers, and bottles of water. The check-in was nice, the concierge let us know that he would arrange anything in the world we wanted, and when we left the valet was prompt and let us know just how much they appreciated us coming for a visit, and to come again soon. Y'all, we drove up in Av's van - not my Volvo, and neither of us dressed all that great walking in - in fact, Av was wearing shorts and sandals - and they treated us like rock stars. Hermitage, you have my heart.

Extra:
The hotel is downtown, so it makes for a great location, especially for people on government business. Everything about the hotel is top-notch.Our experience is this: From now on, as long as there are rooms available at the Hermitage, we're not staying anywhere else in Nashville. We used to stay at the Opryland Hotel quite a bit, and especially enjoyed the balcony rooms, but there is absolutely NO comparison between the two hotels.

In fact, I'm listing The Hermitage as my new #1 hotel pick, moving the Ritz-Carlton in New Orleans to #2.



Visit Deep Fried Kudzu to read more about her visit to the hotel and Nashville.

Friday, October 12, 2007

A Concierge to the Rescue

In a Time of Need, a Concierge Steps Up
By JOE SHARKEY

It was only four hours later, after checking in at the Taj Mahal Hotel in New Delhi, that I realized my cellphone had not accompanied me on the two-hour journey.

I figured I could kiss that baby goodbye, but a companion suggested a long shot.

“Try the hotel concierge,” he said.

Now, my idea of what a concierge does is book a restaurant or score a couple of hard-to-get box seats. But when I called Albert John, the concierge at the Taj Mahal, he got on the case immediately, working with Piyush Dhawan, the duty manager.

“This may take some time, but I will keep you informed,” he said.

I worked in my room all day, and Mr. John was on the phone regularly. And yes, they had found the phone in Mumbai.

“Can you describe it other than the model?” he asked.

“Well, it has a screen saver of a parrot on the outside and another one on the inside.”
“Two parrots,” he said.

Mr. John and Mr. Dhawan negotiated the bureaucratic hurdles. An affidavit was required along with a photocopy of my passport. Evidently, the parrots helped persuade officials that I was indeed the owner.

Mr. John called my room to inform me the cellphone was being flown to New Delhi, and should be delivered before I checked out. (I had a late checkout for the red-eye back to Newark).

An hour later, Rahul Manchanda, the hotel’s airport officer, was at my door with the wayward cellphone, having picked it up at the airport an hour away.

There are two points to this story. One is that the Taj organization, founded 100 years ago, is among those luxury chains expanding internationally, including in the United States, where it will compete with established brands like Four Seasons and Ritz-Carlton, both based in North America, and the Peninsula Hotels, based in Hong Kong. At the luxury level, personal service is one of the market differentiators.

The second point has to do with the Registered Traveler program. That program is moving ahead slower than anticipated as the Transportation Security Administration drags its feet on approving technology that would, for example, allow members to keep their shoes on.


Read the complete article in the New York Times-Business section.

Thursday, October 04, 2007

A Glimpse at the Peabody Hotel


The lobby of the Peabody Hotel in Memphis, Tennessee.


Horse carriages outside the Peabody Hotel.

Thursday, September 20, 2007

Another 7 star hotel in Dubai?

Hotel designed by Sybarite Architects would feature a two-storey jungle at the top of the 28-storey building.

Developers are said to be hovering over this unique 7-star hotel in Dubai designed by Sybarite Architects after a major hotel group showed interest in putting up the funds.



The US$350m (£173m) 28-floor Aperiron building would be 300m from the Dubai coast and accessible only by boat or helicopter.
As well as 438 luxury suites, it would contain a spa, an art gallery, and an underwater restaurant with views into a surrounding lagoon.

To top it off, the top two floors would house a temperature-controlled butterfly jungle with tropical species.


Its unique structural design has not yet garnered a nickname, but Building staff have variously named it ‘The Rollmop’, ‘The Pringle’ and ‘The Funnel’. Any better suggestions should be posted below.

Read more at the Building

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Imagine a funnel-shaped, 7-star hotel 300m off Dubai’s coast, accessible only by boat or helicopter, complete with temperature-controlled butterfly jungle on the top two floors…

Sounds more like fantasy than reality, huh? Apparently, such a hotel could be on the cards, though. The 28-floor Aperiron building has been designed by Sybarite Architects and is said to have a major hotel group interested in putting up the funds to make it all happen.

Wednesday, September 12, 2007

We Bought some Vegas Doorstops

Our hotel decided to buy a couple of the Vegas Doorstops to see how well they work and if they are as good as they sound, I'm sure we will buy more. We even bought holsters for them. *smiles* Yep, it's gonna be like a real wild west hotel with all the bellman packing heat.

Stay tuned to this blog for future updates on how cool these make the bellmen look.

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Simplicity is the Key Advantage

With the door straight open to a 90 degree angle or more, place the Door-Pro Doorstop over and onto the middle hinge-pin. Using it on the middle hinge balances the weight of the door. See "How To Size."

The Door-Pro Doorstop is constructed to slide over and onto the top of the hinge-pin and down alongside the hinge plates. The doorway is now easily accessible.

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The Door-Pro Doorstop is made only to be used on the hinge-pin.Do not wedge doorstop in door jam.

Tuesday, September 11, 2007

Tipping


By Gary Stoller, USA TODAY

Against the flood of Chinese imports, the USA may have a new export when the 2008 Beijing Olympics gets underway: the American way of tipping.

In China, some tipping already occurs at big-city hotels, but it "will still be a novelty" when the Olympics begin next August, says P.M. Forni, author of the 2002 book Choosing Civility: The 25 Rules of Considerate Conduct.

China is just one of several countries where tips had been uncommon but where an increasing number of service workers are expecting them.

Americans routinely tip while abroad, and that, according to Forni and other experts, is driving the trend. And, as practices change, many business travelers are finding it all very baffling.

Forni calls tipping abroad "a territory fraught with awkward moments."
Business travelers' confusion is understandable, says Lynn Staneff who compiled a tipping guide for 70 countries for Magellan's, which sells travel supplies from two California stores and a website. Tipping is common in some countries, not done in others, or only done in some cities, she says. Whom to tip varies by country.

"I have absolutely no idea what to tip outside the USA," says professional speaker Sue Hershkowitz-Coore, of Scottsdale, Ariz.

Tipping practices are "in a constant state of change, so what was appropriate the last time you visited a foreign destination may be inappropriate the next time you go," Staneff says.

According to her guide, tipping is not practiced in 11 countries — Brunei, Malaysia, Japan, Oman, New Zealand, Samoa, Singapore, South Korea, Thailand, United Arab Emirates and Vietnam. In most countries, travelers are expected to tip to a waiter or waitress 10%, pay the equivalent of $1 per bag to a porter and round the taxi fare to the next unit of the local currency.

Many countries in Asia and Western Europe add a service charge to a restaurant check, exempting diners from tipping, Forni, the author, says. In Japan, Staneff says, tipping is perceived as insulting.

Business traveler Hershkowitz-Coore gets around her confusion by tipping 20% everywhere — "exactly as I would here, unless the bill states that service is included."

She says she's had people tell her a tip was unnecessary. "But when I tell them that I understand and would like to thank them, no one has turned it down."

Frequent business traveler Robert Grimes, who is the chairman of a consulting company, says he angered a taxi driver in the United Kingdom when he rounded off the fare to the next pound.
The cabbie thought the tip was too small and threw coins out the window at him. Though tipping is not generally practiced in Thailand, Grimes says this month a taxi driver in Bangkok seemed insulted that he wanted change.

The best way to avoid insulting or embarrassing a service worker is to ask a hotel concierge about local tipping customs when checking in abroad, Forni and Staneff say. If no concierge is available, it's OK to tactfully, and graciously, ask the worker or the head of the service whether tipping is acceptable.

Tuesday, September 04, 2007

Cool Thing for Hotels to Offer




If you visited Tokyo this summer, stayed at the Rihga Royal Hotel and brought the kids along, they could have been in for a special treat.

The hotel offered a different kind of internship. Reserved to kids age 3 to 12 who could try their hand at "five different types of work: housekeeping, doorman, front desk, floor service and kitchen, with 72 different tasks to tackle" according to Springwise where I found out about this program. It might also be a good way for kids to learn about etiquette and help them respect people who serve them when they travel.



This Kid Play was offered in July and August only.


This was found on Serge the Concierge. Visit for more interesting things.

Saturday, April 28, 2007

Keep the Change

Have you ever gone to a restaurant and had a great experience? Imagine having a wonderful meal, really good service and good company but when your server brings your change they only give you the bills.

Now the reason I bring this up is when I have change coming back to me, I want it all. I will decide how much to tip depending on the level of service that was provided. Why are we seeing more and more servers keep the change and just assume we don't want or need it. Do they truly think this is a service to us?

C'mon servers, c'mon managers...Give me what is mine and I will take care of you accordingly. However, do not, I repeat, do not assume that anything is yours. All I ask and need from you is to provide good service. If you do that, than you don't need to keep the change because I will tip very well. If you wanna keep the 30 or 40 cents when you bring me my "change", well than that will probably become the only tip you get.

Thanks and have a wonderful day.