Room:The room was a nice size; it featured an armoire for the television and minibar, a desk with internet access, a sitting area, and a very nice bathroom with double sinks, a glass-enclosed shower, nice-size bathtub, and the commode area was enclosed. The bath products - soaps, shampoo, conditioner, lotion, and gel - were from
Molton Brown (we liked the Molton Brown shampoo so much that we bought a bottle of it from the shop downstairs). The room's overall decor was very nice, and very comfortable. Robes were provided. Our room rate included the cost of breakfast the next morning. It was a **great** value. The Hermitage is Tennessee's only AAA 5* hotel recipient.
Service:The service was Fantastic. The bellman, Frederick, took us on a little tour, and made it a point to let us know what he suggested to have for supper, what the hours were of the little shop (but also said that since we were guests of the hotel that no matter what time it was, we could have anything we wanted - uh, you don't hear that very much), and that we would be 100% taken care of the whole time we were at the property. Turn-down service included cookies, ice, slippers, and bottles of water. The check-in was nice, the concierge let us know that he would arrange anything in the world we wanted, and when we left the valet was prompt and let us know just how much they appreciated us coming for a visit, and to come again soon. Y'all, we drove up in Av's van - not my Volvo, and neither of us dressed all that great walking in - in fact, Av was wearing shorts and sandals - and they treated us like rock stars.
Hermitage, you have my heart.
Extra:The hotel is downtown, so it makes for a great location, especially for people on government business. Everything about the hotel is top-notch.Our experience is this: From now on, as long as there are rooms available at the Hermitage, we're not staying anywhere else in Nashville. We used to stay at the Opryland Hotel quite a bit, and especially enjoyed the balcony rooms, but there is absolutely NO comparison between the two hotels.
In fact, I'm listing The Hermitage as my new #1 hotel pick, moving the Ritz-Carlton in New Orleans to #2.
Visit
Deep Fried Kudzu to read more about her visit to the hotel and Nashville.
